RETURNS

We have a 3 Day Return policy, which means you have 3 Days from the date of delivery to register an order return. Return window will be automatically closed after 3 days.

• Mail us within 3 working days (hoopbyposh@gmail.com) along with your order id & reason of return.
• Unboxing video is mandatory.
• We DO NOT ISSUE CASH REFUNDS FOR ANY REASON. All Returns/Exchanges are eligible for store credits only. A gift card (unlimited validity) is given. The cost of reverse shipping i.e. – Getting us to collect it from you, will come at a cost of INR 60 per order which will be borne by the customer. The voucher will be issued after deducting INR 60 from the price of the products returned once delivered back to us.  

You will receive the gift voucher within 7 days after the product is received by us, provided that the product is not used and is in good condition. Upon Rejection of the same voucher won’t be initiated. 

• Once you have mailed the return request, we request you to be available for the reverse pick-up, and we request you to answer calls from the delivery partner. In the absence of your availability or inability to answer the calls, the delivery partner may, at their discretion, cancel the reverse pick-up. In all such cases, the process will have to be re-initiated again, and the overall timeline will increase.
• Further, please note that while most pin codes are forward and reverse serviceable, in rare cases, some pin codes may only be forward serviceable and not reverse serviceable. In all such cases, we may request you to return the product via an alternate courier service

3. Return and exchange will be processed at the order level, not on a product-by-product basis. We no longer accommodate requests for return and exchange on a product-by-product basis.
4. Any single jewellery in a combo/ gift box cannot be replaced or returned.
5. Products purchased in the period of a special promotional offer, contests, clearance or any special scheme, cannot be returned or replaced.

REFUNDS

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved:

• For prepaid orders: refund will be processed to your original payment method within 5–7 business days.

• For COD orders: we will request your UPI or bank details to initiate the refund.

Please note:

• Shipping charges (if any) are non-refundable.

• Refund processing time may vary depending on your bank/payment provider.

CANCELLATIONS

Orders can only be cancelled within 12 hours of placing the order. After that, the order is processed and cannot be cancelled.
In case of cancellation, refunds (if applicable) will be processed to the original payment method.

Request customers to avoid impulsive orders. 

QUESTIONS?

For any return or refund-related questions, feel free to reach out:
hoopbyposh@gmail.com

Kalyan West, Thane, Maharashtra, India